Terms & Conditions
Last updated: March 2026
These Terms and Conditions apply to services provided by Home Tech Support within New Zealand. They outline the responsibilities of both Home Tech Support and the customer when providing in‑home or remote technology support services.
1. Scope of Services
Home Tech Support provides assistance with consumer technology including phones, tablets, computers, Wi‑Fi networks, televisions, streaming devices, smart home technology, and general troubleshooting. Services may be provided in-home or remotely. All work is performed on a best‑efforts basis.
2. Customer Responsibilities
Customers agree to provide accurate information about the technical issue and to provide reasonable access to devices, equipment, and network connections required to diagnose and resolve problems. Customers confirm they have legal authority to access and modify any device or account for which support is requested.
3. Access to Devices and Accounts
During troubleshooting, technicians may require temporary access to devices, Wi‑Fi networks, or online accounts. Access will only occur with the customer’s permission and only for the purpose of resolving the issue. Customers may decline to provide passwords or account access, however this may limit the technician’s ability to resolve the issue.
4. Data Backup
Customers are responsible for backing up important data before work begins. Although reasonable care is taken, Home Tech Support cannot guarantee that data loss will not occur during software repair, device resets, upgrades, or troubleshooting.
5. Data Loss Disclaimer
Home Tech Support is not responsible for any loss of data, files, or applications that occurs during the course of troubleshooting or repair. Customers acknowledge that technology repairs may require system changes which can affect existing data or settings.
6. Third‑Party Services and Equipment
Some issues may involve services provided by third parties such as internet service providers, software vendors, or hardware manufacturers. Home Tech Support cannot guarantee the reliability or performance of third‑party services or products.
7. Fees and Payment
Service fees will be communicated where possible before work begins and may include call‑out charges, hourly rates, or fixed service fees. Payment is required within 7 days of invoice unless otherwise agreed.
8. Consumer Rights
Nothing in these terms limits or replaces your rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
9. Limitation of Liability
To the extent permitted by New Zealand law, Home Tech Support is not liable for indirect or consequential losses including loss of income, business interruption, or device failure resulting from pre‑existing faults, malware, or third‑party systems.
10. Safety and Right to Refuse Service
Technicians may refuse or discontinue work if a location presents a safety risk, including hazardous electrical conditions, aggressive behaviour, or unsafe environments.
11. Privacy
Home Tech Support respects customer privacy and handles personal information in accordance with the New Zealand Privacy Act 2020. A full Privacy Policy is available upon request or on our website.
12. Changes to Terms
Home Tech Support may update these Terms and Conditions from time to time. The most current version will be available on the Home Tech Support website.
