Last updated: March 2026

Home Tech Support respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when providing in-home technology support services. This policy complies with the New Zealand Privacy Act 2020.

1. Information We Collect

Contact Information

- Name

- Phone number

- Email address

- Home address

Service Information

- Description of the issue you need help with

- Devices in your home (phones, computers, routers, TVs, etc.)

- Network information required to diagnose problems (such as Wi-Fi names)

Access Credentials (when necessary)

In some situations, we may need temporary access to Wi-Fi passwords, device login details, or account settings. This access is only used to resolve the issue you have requested assistance with. We do not retain this information.

Technical Information

While assisting you we may observe technical information such as device model numbers, software versions, or network configuration. We do not collect personal files, photos, or private communications.

2. Why We Collect Your Information

We collect information only when necessary to:

- Provide in-home technology support

- Diagnose and resolve technical issues

- Communicate with you about appointments or services

- Maintain service records

- Provide follow-up assistance if required

We do not sell or trade your personal information.

3. Licensed Technicians and Confidentiality

Home Tech Support technicians are licensed with the Private Security Personnel Licensing Authority (Min. of Justice) and operate under strict professional standards.

All technicians are required to:

- Maintain strict confidentiality

- Access only the information necessary to complete the job

- Respect the privacy of customers and their households

- Never copy or retain personal data unnecessarily

Technicians do not access personal content unless required to resolve a technical issue and you have provided permission.